Refund and Returns Policy - Dublin Shower Repair

1. Your Right to Cancel (Cooling-Off Period)

Under Irish law, you have a statutory right to a 14-day cooling-off period for most online purchases. This allows you to cancel your order for any reason without giving a justification.

• Timeline: You must notify us of your intent to cancel within 14 days from the day you (or a third party nominated by you) take physical possession of the goods.
• Notification: You must inform us in writing (via email or post) or by using our provided cancellation form.

2. Returning Your Items

Once you have notified us of your cancellation, you have an additional 14 days to physically return the goods to us.

• Condition of Goods: You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functioning.
• Return Costs: Unless otherwise stated, the customer is responsible for the cost of returning the items. If we did not inform you of this before your purchase, we are legally required to cover these costs.

3. Refunds

We will process your refund within 14 days of receiving your notice of cancellation. However, we may withhold the refund until we have received the goods back or you have supplied evidence of having sent them.

• What is Refunded: We will refund the full price of the item plus the cost of standard delivery. Extra costs for premium delivery options (e.g., Express) are not refundable.
• Payment Method: Refunds will be issued using the same payment method used for the original transaction unless you expressly agree otherwise.

4. Faulty Goods

If an item is faulty, unfit for purpose, or not as described, you have a short-term right to cancel within 30 days for a full refund. After 30 days, you are entitled to a repair, replacement, or price reduction under the Consumer Rights Act 2022. We will cover all return shipping costs for faulty items.

5. Parts that did not arrive or arrived damaged

If your part does not arrive, or arrives damaged, tell us and we will post you a replacement free of charge. You do not need to send the damaged part back.